FAQ

Questions

Warranty
Purchasing
Wear and Tear
Old and Vintage
Service
Miscellaneous
Manufacturing

Answers

Do Höfner sell directly to the public?

Sorry, no we don’t. All of our products are available from our world-wide dealer network. Dealers can order any product from us if they don’t have it in stock. To find your nearest dealer see our Dealer Locator.

Do you give valuations on used or vintage Höfner instruments?

No we do not give any valuations. Used instruments are not part of our market so we don’t get involved in the prices there. You can go to the following website where you may get some assistance. Hofner Hounds an internet forum for anyone interested in Höfner guitars. Hofner Hounds is not affiliated to or run by Höfner.

Please note that we are unable to assist you with valuations on older or vintage Höfner instruments.

Do you hand build guitars and string instruments in Germany?

Yes. We produce several handmade models and also regularly produce special edition guitars that are handmade. Have a look at the Why Höfner section of the website and also see us on YouTube.

Do you make guitars and stringed instruments overseas?

Yes, for several years, Hofner has had an office in Beijing. This branch is owned 100% Höfner (is not a joint venture) and has all licenses from the Chinese authorities, including the export license. It is one of the few foreign owned companies ever given Grade A certification by the Chinese authorities.. Höfner made enormous efforts with the Beijing office to bring it to the desired quality level of Hofner. This is accomplished by investing in equipment and machinery and the constant exchange of personnel between China and Germany. Today in Beijing, Hofner produces a range student instruments, while medium-priced and master-built instruments are still made in Hagenau, Germany.

Do you make guitars and violins for youngsters?

Yes we do. Höfner is affiliated to the European Guitars Teachers Association (EGTA) and the European Strings Teachers Association (ESTA) who both work with us to design instruments suitable for younger students. Many of our violins come in a range of sizes and some of our classical guitars do as well.

Do you repair Höfner guitars and string instruments?

No, we do not do this. If your instrument has a fault during the warranty period then please return it to your Höfner dealer. If the instrument is damaged during the warranty period or requires repair after the warranty period then you should consult your Höfner dealer who can repair it themselves or recommend a competent luthier who can carry out the work.

Do you stock parts for vintage Höfners?

Whilst we don’t keep a large stock of parts for vintage instruments we have produced a number of items such as pickups that can be obtained from our dealer network. You will also find that many of the parts we use today will fit vintage instruments.

Does anyone famous play a Höfner?

You’ll find several famous players in our Höfner Artists section of this website. Click here to go to Hofner Guitar Artists.

How do I find my nearest Höfner dealer?

Please use our Dealer Locater at this link. 

How do I obtain warranty service?

In the first instance you should return the instrument to the Höfner dealer that you purchased it from. If you purchased the instrument elsewhere it is at the discretion of your local Höfner dealer to assist you.

I have lost the owners manual. Where can I obtain one from?

We will shortly be offering these as downloads from this website. 

I own an old Höfner. How can I date it?

Dating older Höfners can be a bit tricky and you need a certain level of understanding of the brand to do so. It is a good idea to take some clear photographs of your guitar first. There are three places that can help you:

You can look in our Vintage Showroom.

You can visit Steve Russell’s Vintage Hofner website.

You can visit the Hofner Hounds internet forum.

Please note that we are unable to assist you with dating older Höfner instruments.

I’d like to visit the Höfner factory. Do you ever have factory tours?

Much as we would like to see you we are unable to offer tours for a number of reasons.  We operate workshops where there are many machines and other equipment and we are not able to cordon these off behind glass for tours. Visitor saftey would be compromised and in any case we cannot insure visitors in these circumstances.

I’m doing some work on an old Höfner guitar. Do you have any wiring schematics?

We do have a number of these in our Service section and Steve Russell also has some on his Vintage Hofner website.

I’ve noticed that the metal parts are showing some tarnishing? What can I do?

Most of our guitars have nickel plated metal parts. Over time nickel will tarnish. In order to slow down this process make sure you regularly clean your guitar and always give it a quick clean every time you use it. The most common cause of tarnish is from sweat from your hands!

I’ve noticed that you use product codes. What do these mean?

Every line item that we produce has a unique product code. This helps us not only to exactly identify what that item is but also our dealers to manage Hofner products easier in their computer system. The codes work like this:

Electric Guitars.
1st Example – HNP-N-0
H = made by Höfner
NP = New President
-N = natural finish
-0 = an outfit so it will come with a case.

2nd Example - HCT-VTH-SB
HCT = Höfner Contemporary series guitar
-VTH = Verythin
-SB = Sunburst colour

Classical Guitars.
Example - HF15-L
H = made by Höfner
F = Spruce top
15 = model
-L = left handed 

Stringed Instruments.
Example - AS-160-C4/4-0
AS = Anton Stingl Series by Höfner
160 = all-solid tonewoods
-C = Cello
4/4 = 4/4-size

The Höfner Guitar Control Panel. How does this function?

The two knobs. Volume 2 controls the volume of the bridge (treble) pickup. Volume 1 controls the volume of the neck (bass) pickup.
The Rhythm/Solo slide switch uses simple electronics to cut the amount of treble tone, and, to a degree, the volume in the Rhythm position.
The other two slide switches turn the neck and the bridge pickups on or off. This can be a little confusing at first. Pushing the slide switch to Bass On actually turns off the bridge (treble) pickup. Pushing the other slide switch to Treble On turns off the neck (bass) pickup. Take care - if you have both of these switches in the ON position then you will have no output at all.

What is stand damage?

If an instrument is placed in a stand this can sometimes cause damage to the paintwork or finish. This is particularly so if the stand is of poor quality or is not suitable for your type of instrument. Your instrument is valuable so always purchase a quality stand for it. Please note that stand damage is not covered by the warranty.

Why do you use different woods to make instruments?

Each type of wood has its own characteristics that affect the tone produced. There is a page in Why Höfner that explains more about this.


(c) 2012 Karl Höfner GmbH & Co. KG, Hagenau - Germany